Support center
Find answers about protected payment, delivery, chat and disputes. Use the virtual assistant, or open a dispute for the team to review when you need to.
When does the seller get paid?
After the buyer confirms delivery. If there is a dispute, the team reviews the order and either releases the amount or refunds it.
What if I do not confirm delivery?
A delivered order is confirmed automatically after the time shown on the order page (default: 7 days after delivery), as long as no dispute is open. If something is wrong, open a dispute before that time.
Which payment methods can I use?
Pix, card, Apple Pay, cryptocurrency or wallet balance, using the methods available at checkout. Payment runs in a secure environment and the order is released only after confirmation.
Where do I talk to the seller?
Open My orders and select the order. The private chat sits next to the summary and opens after payment.
How do I open a dispute?
On a paid order that is in delivery or already delivered, use Open dispute. State the reason and the details; the history is kept.
Can I resume a pending payment?
Yes. Open the pending order and choose Continue payment. You can also cancel before you pay.
How do I publish an offer?
Sign in, open the seller dashboard and choose New offer. Set the game, category, price, stock, delivery time and attributes.